In case suppliers can't deliver product by 72 hours from payment verification while pre-payment order via bKash, Nagad or debit/credit card payment, order will be automatically canceled and refund process will start.
Then paid amount will be refunded only via the same channel/method of payment within maximum 15-21 working days.
bKash and Nagad refund can be delayed due to strike/hartal/lockdown/recharge point open.
It may take time for card refund as per the required duration of card issuer bank and gateway partner.
Customer can change his/her order during the timeframe of the refund process.
Delivery charge will be applicable for the return of product.
Please check your products in front of riders or courier service agents.
Product will be replaced if it has any defect by its manufacturer.
Customer needs to inform us within 24 hours from the date of delivery*.
Products must be with the tags intact and in their original packaging, in an unwashed and undamaged condition.
Replacement for products is subject to inspection and checking by BongoBaba team.
Replacement cannot be possible if the product is burnt, damaged by short circuit, damaged due to neglect, improper usage, product missing or broken by the customer.
nnerwear and products of clearance sale cannot be replaced.
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